Teaching iPad and iPhone to Seniors 5-6-2019

So again welcome everyone and very glad
that you could join us today. My name is Paula Newcom and I’m the Northeast
Regional Coordinator of the Indiana State Library’s Professional Development
Office. I will be the host and question moderator for today’s webinar
“Teaching iPad and iPhone to Seniors” presented by Barbara Friedman, Director
of the Irving Public Library in Irving, Massachusetts. So a few housekeeping
items before we start. If you are having sound issues during the webinar please
see the sound issues box just below the chat box. If there’s a global sound issue
we will announce it in the chat box. If you are unable to resolve the sound
issue you’re experiencing we are recording the webinar and you can watch
it offline after it has ended. If you have a question, just type it in the chat
box on the upper left side of the screen. I’ll be watching and we’ll get your
question to Barbara as soon as there’s a good opportunity. And feel free to ask
questions as we go along during the webinar and there should also be a time
near the end for questions. The session today is worth one TLEU and your
certificate will be available for download at the end of the webinar. If
you’re watching an archived recording of this presentation, information on how to
obtain your LEU is in the video’s description in YouTube. After the webinar
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our Continuing Education website for other professional development
opportunities. Okay let’s get started. I’m now happy to turn the presentation over
to Barbara Friedman. And I’m going to help her get her screen shared just one
moment … And we’re going through the same thing
and all I need to do is give you a full screen in just a second … Now is everyone seeing the
full screen … ? Excellent! Okay … Thank you for letting me do this. This is a
passion of mine. I am a senior myself and I have been teaching this informal
class at the University in, in Fitchburg and also at senior centers
around. I don’t do it very often. But I also help seniors when they come into
the Irving Public Library. So presently I’m the Irving Public Library Director
but I’m originally from the Midwest. My Midwest jobs were University of
Wisconsin and Wisconsin Department of Transportation and Marquette University.
And then I moved out east and I’ve been here most of my adult life. So and have
been director of several public libraries. I was fortunate to give many
people their first email addresses. And that was such a hoot because it opened
up such a world to everybody. So I’m sure that many of you do this on a day to day
basis. But there’s, there’s a real satisfaction in being able to spend some
quality time with seniors. And, and really lead them through until they get a
certain level of competence. So I’m going to show you today what, go through my
slides. I do not mind if you interrupt me. Go, go right ahead and
share your experiences. So that during this hour I’m going to give you an
outline of my five 90-minute classes. I’m going to give you 20 apps that every
senior needs to know. And give you some practical advice. I learned the hard way.
You really need to limit that class size. Because if there’s too many people at
too many different levels nobody’s learning anything. So be tough about that.
Our university is very tough about that. And remember you’re speaking to a
different audience. So you’re speaking to an audience that sometimes doesn’t hear
very well. An audience that has limited experience in using computer, sometimes.
And yet, you have some people that are very computer savvy but this is a new
technology for them. Proper pacing of these courses is really, really important.
Every class is different, it’s, so and you can offer these classes inside and
outside the library which is a great PR, ah, possibility for your library. Getting
out of the library is a really good idea. So, and if you get paid for it, it’s real,
even better. So just to give you an idea of what the university pays for the
senior program. It’s about $50 a class. So if that looks like something that you
could propose to either a Senior Center or a university, college in your area
that might be another way of you spreading the word and making it worth
your while. So why do I do this? I’ve been in this, as I said, I’ve been in this game
for a long, long time – for 50 years. I really liked logic. I love my iPhone. I
made my kids buy me an iPhone over 10 years ago and there are no Apple stores
nearby. So even though I am an hour away from Boston. But we do not have Apple stores in central Massachusetts. So there, aside
from the library and a friend, there’s very little place for people to go to
ask a question about how to use this. So just Thursday, a patron came in with his
iPhone and he says, “I’m ready to throw this thing away!” And so I said, “Calm down Jay,
have a seat.” Last time we told … I had a week before
that when he got the iPhone. It actually wasn’t an iPhone, it was in the Android.
But when I sat down with him and taught him how to use his phone and do texts, he
thought it was a miracle. This time we went through how to get his email on his
phone. And again, “Aha!” – the light bulb went off.
And he went away happy. These little things make a big difference. So it’s,
it’s a great joy in teaching this. And so I love to do that. And, and again
questions. I will break for questions. share your experiences, especially if
they’re funny. Let’s have some fun with this topic. It is a great topic to
explore. And I’m sure many of you rely on your iPhones or androids. And it is a, it
is such a great tool for librarians … So why do they need a smart device? So, so
many people and, and I do, I do teach people how to use their flip
phones. But they need to keep in touch with family and friends. And if they
learn how to use text. And they love to take photos. And they can phone or use
FaceTime and use email on their devices. They open up a whole wonderful world for
themselves and connection to their families. So I think that this is, is such an important step. I saw some … I, I can see,
very quickly ,those messages and somebody said something about their 86 year old
dad … [No sound] Seniors that use this technology in their 60s and 70s will be able to use it
when mobile, mobility fails … [No sound] in their 80s and 90s so … [No sound] Oh, that is the technology that they will be
able to order things online. Deliver groceries. Get help when they need it and
stimulate their minds all in, in the palm of their hand. So I’m a regular Scrabble
player but I know just, just keeping in, an active mind is really important. And
the technology through Consumer Cellular is usually affordable for most seniors
if, if they can afford the phone. What happens when you’re teaching this, is you
really don’t know where to start, because they don’t know where to start. So
picture yourself on the, looking something up on a Google map. You, you
know you want to get from one place to the other and this case, this is from
my home to Providence, Rhode Island. But what if I didn’t know the first 20 steps
to get there. I, usually when a younger person shows an
older person how to do this they quickly do the last two steps. Because they know
how to get there. But seniors don’t know the first step. Often they don’t know how
to turn on the device, effectively. They get lost in the passwords. One
gentleman who was about maybe 85, 90 in one of my classes. He didn’t realize
that you could just flip up the phone and flip up from the bottom and change
the brightness of the phone. He was, he was using it on a very low light and, and
we flipped it up for him. It was bright and “ta-da” – he could see. These very, very simple
things that we take for granted. Going through them slowly can
really change how a person is using their device. So why don’t, when I
teach I teach just iPhone. Or iPad. Because they’re, they are similar. And so,
why don’t I teach any smart device? Well, I learned the hard way. I said for my
first class at the University, I said, “Just bring a device. I’ll teach you how
to use a Kindle, an iPad or … they’re all different. And so if you’re
really going to, if the seniors are going to get something out of it. It is the
most effective way is to choose what device you’re going to teach. So you
might want to teach an Android class. You might want to teach an Apple class. Or a
Kindle class or a Google class. But limiting it really was the key to
making me feel I was much more effective. So why would you want to teach? Certainly
there’s a patron need out there. If, if you’re a reference person, it’s very time
consuming to answer questions at the reference desk. And as I said before it
promotes … ah we got a message. Okay. It promotes the library as tech-smart, a
vital community resource and brings in non-traditional users. And I am very
interested in promoting the library in any way I possibly can. From Facebook to
press releases to going out and talking to people. We really need to do that. We
need to tell people what we do and how important it is. Class essentials if you
want to teach. Now, if you’re thinking you have an iPhone and, or an Android or
whatever you going to teach. And you can just take your device and, and teach
people how to use it that’s one way of doing it. You would sit down and
go through individually. But I found that a projector, a screen, and a computer or
smart television and Apple TV worked the best for teaching a group of people. I
limited it to ten people and often I have less than that. And you have to have
an open, reliable Wi-Fi connection. I didn’t know this because it was years
since I had been in a university setting and I didn’t quite understand how the
technology worked for individual classrooms. But at the university that I
teach at, they limited the internet access in different classrooms. So some
of them you could download things. Some of them you didn’t even get internet
access. So the first time I taught this I had to tell people , “Well, go home and
download it.” Because nothing would download for us. And that’s very
ineffective. So if you, if you are doing this in a senior setting or a different,
outside of the library setting where you don’t know what the technology is … we … I
see some questions … You, somebody is saying you offer one-on-one technology,
which is wonderful. But doing it in a group setting, you really need more
technology than, than just the phone. So what else do you need? Well,
you really need to know your, your … you kind of need to love your iPad and
iPhone. You need flexibility and you need a
whole lot of patience … So, I began teaching this and I thought I knew some things. I still
don’t know everything. There, it’s an amazing amount to know. So you might feel
like, “Oh geez.” Well, I still get stuck doing stuff but teach it anyway. And I
always learned something in doing it. So I encourage all of you. And I didn’t
realize that all of you are not just in Indiana. You’re all over the place. So I’m,
I’m so glad to be spreading the word around the country. One of my past jobs
was working for CyberTools which is a integrated library system. And I had a
chance to go around the country and teach people how to use it and go to
conferences and everything. So I did travel to many of your areas and during
that job. And it’s, it is, it is very satisfying to be able to, to share
information. I hope all of you get a chance to do something like I am getting
the chance to do with you today. If you don’t know the answer … I often get this. Seniors are so helpful, right? So if I
don’t know the answer immediately they’ll say something like, “No worries, if
you don’t know the answer I’ll just ask my 13 year old grandson.” Well, I go crazy
when people say that. Because 13 year old grandsons, will again, they’ll teach you
the last step. What they won’t teach you the six steps to get there. And so I
usually just bite my tongue and try to go on. And I know why they say this. They
are proud of their grandkids. They watch them play video games for hours and they
must have learned something. But probably not what, exactly what the senior needs
to know. And, and that’s the difference between a 13 year old and an
experienced librarian. You know what the, what the senior needs to know.
So anyway, I’m working on these responses. Biting my tongue. Telling them they have
smart grandchildren. But the most important thing here is the last thing. I
do my homework. I bring the solution to the next class. And usually their 13 year
old grandson has not taught them how to do it. If, if you feel that they are not giving
you … If you need to get their attention really quickly. Here’s a few tricks. Save
what’s on your screen in an iPhone just clicking the two buttons instantly saves
it up into your, into your photos. Which is a great … the best use that I have
found are keeping airline tickets or movie tickets or any anything you want
to save and a coupon that you’re going to Staples with. That can be very helpful
for them and it’s such an easy thing to show them. And usually you know, “Wow!
That’s really cool!” Share a photo with someone in class using Airdrop. So photos
are the number one reason people love their phones. And teaching seniors how to
really use their phone effectively, share it with family, all those things are
really, really great. And Airdrop is, is really quick. And show them how to switch
from photo to video to panorama and to slow-mo etc. Amazingly, because it’s a
slide instead of a push, hardly anybody in any of my classes have, if they are
new to using a phone know that they, they can swish back and forth. Slide
back and forth I should say … So, here are the … if you are a younger librarian and you may not realize
this. But this, these are real challenges for seniors. Their touch is
different than a young person. Their speech is different than a young person.
Swiping, clicking and double-clicking are mysteries to them. So, don’t underestimate
their ability to learn but understand that their
physical body works different than your physical body. Know that they, they do
keep moving forward. The, my quote is, ” … opening up new doors and doing new
things because we’re curious and curiosity keeps leading us down new
paths.” They want to learn as Disney has has so eloquently put it there. But you
have to overcome some of those physical issues. And, and this is 50, people in
their 50s, 60s, 70s, 80s and 90s. They all want to learn. I did have a question, “Have you found a way to help seniors with fine motor skills like people with Parkinson’s and shaky hands?” Um … not, I mean patience, certainly. I haven’t used any
adaptability things but, you know, there are adaptability things, accessibility
within the the general settings of, of an iPhone. So you can make things bigger. And,
yeah, one of the things I tell every senior if they, if they can’t seem to
swipe I tell them to spit their fingers and that usually helps. So if anybody
maybe someone else in the, in the group has, has some ideas to share at this
point of anybody with disabilities. I did have a person with Alzheimer’s, early
Alzheimer’s that was really challenging. But she sat through the class and, and
perhaps learned something … Yeah, I know my Mom had Parkinson’s and she had it in her
right hand which was her writing hand so when we would get her to get her right
hand in motion to do something she wouldn’t shake as much. Not saying that’s
for everybody but that’s just one idea with Parkinson’s. Oh, yes and, and of course an excellent, excellent idea. One of the reasons the other thing is, is, is to use the
voice control. So teaching them how to years use Siri. That, there’s a lot of
resistance for seniors to use voice because remember years ago when you saw
somebody talking to themself on the street you thought they were crazy. Now
people talk on the street all the time to them self. Because they either have an
ear, something in their ear or they’re talking to their phone. And it’s very
natural. But there is still kind of a stigma of older people talking to a
device. So absolutely use, use Siri. Or, and I also bring in, in the, during the,
that, the classes. I also bring in my Echo Dot and teach them how to use their
their television sets like Fire stick and that kind of thing. So you can talk to
all of those devices. I’ve stopped at this lose the stereotype
thing and I we, we tried this Paula, before, to show this little thing about
grandpa “Grandpa, how do you like your birthday iPad?” and it actually is in a
foreign language. So if you just write down that phrase. Or if you get this, this
presentation online you can click on that. And it’s a it’s just a little funny
thing about how some older people look at the iPad. So not, not very useful for
what we think it it’s useful for. Any? I, I see some questions. Okay you’re, Paula is
just telling you you’re gonna share that, that after after we finish here. So, don’t
bite off more than you can chew. Again limit size, customize, minimize. You may
have great expectations for doing all of these wonderful apps that you use
every day and you just don’t get to them. So I limited the size to 12 or less,
usually 10 or less. Seniors do like to talk and share but we learn from others.
And I have had great success in allowing people to teach each other. So if there’s
a slower person in the class and there’s a person that is a little above the
class, pairing those people together really helps you to get the class all on
the same page. So don’t think of yourself in these, these kinds of situations so
much as a teacher, think of yourself more of as a facilitator. Internet speed, of
course, is important. I talked to you about that before. And so before you
teach the class test whatever facility you’re using. And make it fun. You know,
seniors that take classes are out for, for the day. They like to laugh. Find some
jokes. Start with a simple outline and modify it often. But do use it. In the
last class I had a printing problem for the first class. And then we just kind of
winged it for, for the next four classes. And at the end of the class when I got
the evaluation one of the people in the class said, “Gee, I wish I would, I would
have had an outline of the class before we started.” And it was only because I
forgot to do that because they didn’t print it out. Ask the class what they
want to learn and find the pace that’s right for your class.
Remember again, it’s not about you. It’s about them. Teach them what
they want to know. Barbara … And here are the … Sorry, Barbara. How long are your classes?
An hour or two hours? 90 minutes and we go over, you know, in
case we have a snowstorm or something where we have to shove an
extra class in there. Sometime we do go for two hours. I always give an extra 15
minutes. And I always start, get there early so that that person that’s really
having a difficult time can kind of get started early. So for me it’s a two hour
time period. But the formal class is 90 minutes. And I find that’s, that’s just
about all most people can handle. 90 minutes of tech is overwhelming. So here,
here are the the apps they need to know. They need to know how to use their bank
account but I don’t show them how to do that in the class. I tell them that this
is a great thing to do. They, this is the, the place where we talk about security
and passwords and things like that. So it brings up a lot of conversation –
should I do it? Shouldn’t I do it? And then I tell them to go to their bank and
have them set it up for them. But I checked my bank account every single day.
So I think it’s really important. And it saves them the trip to deposit something.
And they can check if their social security check came in. All, all kinds of
wonderful things. So I really think it’s important to tell them about it.
Online shopping, of course, is wonderful. Stores that you frequent Home Depot,
Kohl’s you should have their app on. Pictures, again, most important thing.
Airlines – seniors travel a great deal. Dunkin Donuts and McDonald’s you can get
some discounts. Health app from their provider so that they can trace their
cholesterol and all those other things. I think, almost every doctor now has some
kind of an app that you put on your phone. So they’re, but they’re all
different so … And it’s on, again, with the bank account.
It’s uncomfortable to do that kind of thing in, in the class because you don’t,
they don’t want to share their personal information. But just encourage them to
ask the person that provides them that app and usually there’s somebody there
that can walk them through that. Most phones come with the walking exercise
weight thing – that’s great. Ask them what games they like to play. I
play Scrabble and my sister plays Words with Friends every day. [No sound – waiting on presenter] Um … we, we enjoy our phones for those things. Make sure you give them … some people
don’t like those kinds of things, so give them an opportunity to kind of explore
and discuss. That can be a really fun discussion. Transportation, you know, now
you can book your your train. There’s a commuter train from my house to Boston.
I don’t have to even think about, look, keeping a schedule of the train or
looking it up. It’s right on my phone. I booked my, the ticket right on my phone. I
don’t even have to show the phone to the conductor – tada! This is, this is to me a miracle and it will be for every senior that you show
this to. And parking, of course, if you live in a city, a lot of the parking is
now charged to your, to your credit card instantly. And as I mentioned before
Alexa. I show Alexa, Google, whatever device they want to know about and have
at home, we can always go through those. So essential for students to bring to
the class. Oh and this is the awful, and I see I have a typo here. I must have
corrected that accidentally. iPad or iPhone, of course, they have to have it.
Although, I had one student who came in and she had a notebook. And she said to
me, “I want to buy one of these things, I think. But this is a lot of money.” So she
attended the first class and she took very, very good notes. Asked very, very
good questions. And the next class she had an iPhone. She had it connected.
She figured out how to connect to the Internet at home. And she was ready to
roll. And by the end of the five classes she was definitely an iPad, iPhone user.
She had the service. She figured out how to work it, but she came with that notebook. Another guy, one of the first
classes I taught about three years ago, the guy came with his iPad in the
shrink-wrap. So be prepared for people to come at any stage of their learning. And
um, it’s but, so just a word to the wise. Apple ID and password – that is the
downfall of every class. Nowadays, a lot of seniors get their first phone from a
relative. So the Apple ID is assigned to that relative and they just figure
they’re going to use it as a phone so they would never need to download an app.
Well, they need to download an app. So if you are advertising the class or if
someone else is advertising the class for you. Make sure you put in the directions
that they must have an Apple ID and they must have the password. Despite that
always going in the directions, at least three people show up to the class that
don’t have their own by ID and password. So, but that’s the name of the game. A
library card – but the reason I teach this is to show people all the wonderful
things you can get with your library card. And so encourage them to have one.
Encourage them to renew it if they need to. And for some of them it gets them
back to the library … Okay is there, is everybody hearing? There there was a message
about somebody not hearing. I think we’re okay, thanks. Okay, all righty. And that is supposed to say “Curiosity”
and “Are Handouts Necessary?” I don’t know what happened to that slide but I
apologize for that. I’ll correct that before I re-send it. So are handouts
necessary? As I said yes, yes they really are. People can refer back to their
notes. Handouts can keep the class on track. But here’s why I usually
don’t hand them out the very minute they walk in the class. Seniors who take notes
never put their hands on their devices. So I do everything possible to hide
those, those notes or the syllabus or whatever we’re calling it. Until it’s the
right time to hand it out. Usually at mid- class or end of the class. And the
thing about notes is we all collect notes but we all lose them. So what good
are they anyway? Really the, the goal, my goal is always to see them use their
device and get comfortable with it. So those, that’s my little … And then again
you can, there’s an app for that you can take notes on your phone. If you
encourage them to do that I think that’s, that’s a wonderful thing. I don’t get too
many seniors to actually take their notes on Notes. So these are the symbols that
all of you are probably familiar with. They just look logical. Of course, a
gear is settings. Of course, a note is music. Of course that multicolored rainbow
thing is where your pictures are. Of course the weather has a cloud and a sun
on it. This is what it looks like to seniors. They don’t know what those
symbols mean. They have to learn them. And there are at least 50 symbols to learn.
So if you can get a list of these just by looking this up on the internet, you can
hand it out to them. But until they actually use it, they’re not going to
know these things. It’s a one at a time kind of thing. Use the ones that you use
most often make sure they all know those and then venture off from there.
Here’s some my class I, and, I had this little arrow over here by this,
these two students. Because this lady, the lady with the darker hair. That
was the second time she took my class. Because she said she still wanted to
learn something. But she was really good at, on a lot of the things. She bought,
brought her friend and she tutored her friend during the class whenever she had
it, had difficulty because she was the head of the class. So again,
pairing these people together. And you see the age of these people. You see the
intensity that they are working on it. But here’s Shirley which is a librarian
friend of mine and retired quite a few years ago. But she joined my class and we
had a good time so do keep them smiling. So we have, I believe, Paula. We have a …
there was a question about Chromebook. It looks like we’ve got Jennifer. She said
she’s teaching a “Chromebook for Beginners” class next week and she thinks
an iPhone class would be great, too. Okay, great. Yes, a Chromebook class would
be great. My, my sister is a Chromebook tech person at the high school. She has
worked at two different high schools and all she does is help the kids with their
Chromebooks because everybody has one. Um, I, I, you know, they’re very popular and, and
gee, if, if that’s something in your area I think that would be equally as as good
to teach. I’m going to go through this quickly I think we have ten minutes.
These are my class outlines. So what I found is, of course, any class you teach
you’re going to introduce yourself and your students. But let them introduce
themselves to each other and then make each person answer why are you taking
this class. Because that’s the best insight into how
you’re going to keep their attention. And you don’t really care, they’re not
gonna get a test. They don’t care. They care to walk out of that class
knowing what they wanted to learn when they walked in that class. And take a
class photo, immediately. Project it on the screen. And give them their first
introduction to iCloud. Or if you’re teaching in a Google or
whatever, Google Drive or whatever. Your, your medium you’re teaching. The cloud
is a whole amazing concept that seniors do not understand … Getting started – at the
beginning there are some people in the class that are going to, going to need to
know where the start button is. Where the home button is. How to get back. And how
to find the settings. And, and so don’t be surprised that what comes so naturally
to you is something you need to spend ten or fifteen minutes with to make sure
everybody knows how to do that. And taking a photo immediately gives them some
sense of satisfaction. First many seniors, they have heard about selfies for years
and years and years. But they don’t know how to take a selfie. And again, at the
bottom those, the “slidey” thing that it’s … You don’t press it, you slide it. And
how to take a video. And they can see that video. They don’t get the idea
of pressing the button. That the dot is red. It’s actually recording. Just working
through those kinds of things slowly is so empowering. Flash – I mean, you know,
every senior remembers a brownie camera and their first flash camera. But this
little thing at the, at the very top. They may not have even noticed that that is a
flash. Photos are the most important use of
phones. Have the class take photos of you or each other. They need to know how to
delete a photo. Have the class take a video of you or the class. Delete the
video. Have class, the class take a selfie and delete the selfie. I can’t emphasize
that this is the most fun and, and the most … Do it very early. Because it, it just
gets the class going, talking, doing. And photo icons are good start [to stop] start
to talk about apps and icons. This is the handout that I use. It’s a, you can,
you know, just do any kind of table you want to do. And put anything you want,
want in there. So I, I just throw this out just to get them thinking about what
they want to learn. And at the bottom it says, “Have an active library card from
any C/W Mars Library.” C/W Mars is our Central Western Massachusetts Library
System. A lot of seniors still have not gotten the idea that all libraries are
connected into networks. And that their library card works in so many places. So
this is such a great opportunity to keep on bringing home the wonder
of libraries today … Flip up! This is, this is also like a miracle. If you’re having problems
especially during the first class. If the internet isn’t functioning exactly the
way you want it to. You can do a lot just by flipping up from the bottom of an
iPhone and doing all of, showing them all of these things that do not require the
internet. So they can they can do see how the alarm clock works. The fit … the
flashlight works. The calculator works. All without the internet. And it also shows them how, when they’re traveling, how to put it, how to put their
phones on airport, airplane mode. How these symbols for their cellular
service, internet service and Bluetooth. Just so that little box with the green
and blue there with, is, is a whole new education. And below it how to lock their
phones. Many seniors get really frustrated because the picture keeps on
changing as they, as they move their phones back and forth. All of those
things are really good to just spend some time going over. And it’s just a
flip up from your phone. So I just went through that. Connecting to the internet
is important. Many, many seniors come to the class not
having internet at home. So telling them where the, how phones work is, is really
important. They need to know that if they’re used, how they’re using data. And
that if they’re, if they go into Dunkin’ Donuts or Panera or someplace like that.
That they can get free internet. And they can save their cell service. There’s this
whole discussion about how, connections is really important. And oftentimes we
have a discussion about how much do you pay? How much do you pay for your phone?
Many people, many seniors now are doing Consumer Cellular and that’s a real good
bargain. But they might be you have phone service with another family member. So
going through all of that make, gives them an idea about sometimes
saving money. But certainly gives them more of an insight
into how their phones actually work. And they need to know connecting to Wi-Fi,
connecting to Bluetooth. All that. So you at some point early on, probably the
second lesson, connecting to Wi-Fi. And if you’re giving them homework, keep it
simple. Take a photo, take a selfie, take video.
Oo, and, and here is a tip. You know, every person comes in to the class and their
screen looks different than yours. So starting with the first class. If you
tell them that you want the first screen to look exactly like this and you give
them a handout. And you teach them how to move the icons, because they don’t know
that, either. You can get everybody to have the same
first screen. And then every class after that will be so much simpler because
everybody can find their, their little FaceTime icon in the upper left hand
corner and they don’t have to go searching through all of the pages to
find it. So if this, this may not be the arrangement that you would choose but
choose some arrangement and ask them to put it on one page so you can, everybody
can easily find it. And we’re only up to class two and I have two minutes. So I’m
gonna run through those quickly. Answer all the questions from number one. Repeat
anything you taught. Repeat, repeat, repeat is really my motto. They need to know how
to download an app. They need to know the difference between an iPhone and an iPad.
So if you have people with different devices you need to go over that.
And the 20 apps that I already showed you. That’s what you want
them to have on that first screen … The next 20 you teach depends on the class interest. And I’m hoping that you will get beyond the first 10. But if you don’t, you’ve done a
good job. Google Maps it takes a long time to understand. Skype, Pandora and
Google Maps, Kindle, your library’s catalog, Libby, YouTube, Hoopla Freeagal are
services that our libraries have and pay for. I always want them to know all of
those things. By the time that they get some feel for their device you’re ready
to actually go into the settings and the back end of things. If you do this in the
first and second class their eyes will glaze over and they will never come back
to your class. Calendar – calendar can take 15, 20, half hour just to go through it. So,
but it is really, really helpful. Reminders are really, really helpful. Finding directions, calendar and how to
use YouTube. Those are things that as, as you get in and if you still have the the
class’s attention, these are the kinds of things that you can teach them … And then we get to library services, my favorite thing. I will not go through all of those.
You know what your library provides. But if you can get to that … Has somebody
mentioned a teen volunteer? Can, can we just ask, can I just see what that? Oh yeah. And we also had a question right before that. But we’ll, we’ll start with the teen one. Amy said, “We have paired the senior class with teen
volunteers. The teens do a tremendous job of walking them through
some of the things they would like to do. Highly recommended. Picked up some,” oh
yeah, “highly recommended. Picked up some great ideas.” Excellent, you know,
when I first … and this is 1990s. When we, we have links. I mean, no graphic,
no web, you know, we started to teach people things. And, and I had a teen
volunteer then. And he was he was really excellent in, in yeah, getting through
some of the, the real basics. Sometimes teenagers tend to go too fast. But a good
teenager we, we are very fortunate to have teens working for us through the
Community Action Program and that, that really is a help. Good, good suggestion
guys. One other question, real quick. Wendy asks, “Do you offer multiple
sessions for your class, like two days or three days?” The, the one I’ve taught the
most is, is part of a a senior continuing ed program. And it’s a, it’s a
once a week/90 minutes for five sessions. So all of the classes are five sessions.
You know, whether you take yoga or literature or whatever. My class it just
is five/90-minute sessions … Ah, you know, I don’t usually. I usually bring some, some
books, that’s reassuring. And teaching them how to use YouTube is a really
great. And I’ve got a few things that won’t show up here. So you can watch
those if you, if you, if you have an opportunity to get these slides later.
Senior classes can be taught as I said in the library,
in other venues these are the ones around our area. So they’re teaching them
in, in Worcester. These institutes are specifically for seniors and if
you’re not a senior, you may not be aware of them in your area. But this is a
perfect opportunity for, for you to teach outside of the library. Most of them do
pay their instructors. And Harvard HILR, I think, was one of the first. And, and all
of these other universities have kind of copied them … So seniors are eager students,
enjoy teaching them. And here’s my last slide. And, you know, I raced
through those last ones but here’s my comic about things. Times have really
changed. So for those of you still with us you can read the comic. If anybody has
questions we have five minutes. [No sound – waiting for questions] Okay, I want to thank you so much Barbara for
sharing your expertise and your passion on teaching iPad and iPhone to seniors.
Very, very helpful. I’m just gonna say again for the people on, well, who are
gonna be watching this after who, the on the archive recording, information on how
to obtain your LEU will be in the video’s description. And I’m gonna go
ahead and bring up the LEU slide in a second. But also, I will email everybody
soon. Hopefully within the next few days to make sure you did get your LEU. If not,
I will send another one out to you and also get a copy of the PowerPoint and
the recording link. So I will go ahead and switch it over to the TLEU real
quick. And definitely go ahead and put in any more questions you have. Looks like
we’re getting lots of thanks and learned loads from you. [No sound – waiting for questions] I know that when I was
working at the public library that I really got a lot of satisfaction out of
helping the older, older patrons. They always were so willing, mostly, they were
very willing to learn. They’re very appreciative. Yes, it’s a, it’s very satisfying. [No sound – waiting for questions] Let’s see we have one –
“… we have to fix that or do you not try to deal with that during class since it it time consuming?” Yes, you really can’t. If they don’t have their Apple ID it does take a lot of
time. So yes, I learned that we have to do it after class and that it’s their
responsibility to get that. So, you know, we can’t make up, up the Apple ID. So
often times if they get really frustrated, I give them the, the nearest
Apple Store to actually visit. I think one or two people have actually had to
do that. [No sound – waiting for questions] You’re getting a couple of
email me the certificate things. Yeah. What a good large group. Usually my
webcasts have far fewer participants. Yeah, we have a good following here. [No sound – waiting for questions] I’ll make sure I’ll copy the chat so
if I do accidentally miss um, you having me send you your LEU. When I send out the
follow-up, definitely remind me if I don’t get you. Because I know sometimes
people are not able to download the LEU or the TLEU from, from our
screen. Someone asks, “Okay, how do the local
libraries really offer the directions with library cards?” How, how do the … I’m
guess I’m not understanding the question. exactly. An they wrote, “Students across the street accessing the local libraries usage.” I’m not quite understanding it either. Okay. Oh, “those students perhaps are in the
library registration.” Okay … I am not sure about that. Yeah uh because most even
though I get people from a variety of towns we all happen to be on on a
network system so their cards work at all of those libraries. And then someone
else said, “Do you ever have students come in with device that they have been
locked out of?” That’s a good question. Well, yes. In, in the case where they don’t
know the Apple [ID] they can’t get, get in, into their Apple ID. But usually by
the second class if they’re motivated they, they’ve got it. The, they can learn a
lot just by observing the others in class and seniors share a great deal. [End of webinar]

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